Privacy Policy — TableSupport
Last updated: 18 October 2026
TableSupport LTD (“TableSupport”, “we”, “us”) provides an AI phone-answering service for businesses. This policy explains what data we collect and how we use it.
Website AI chat: If you use our website AI assistant, your messages and the recent conversation are sent to OpenAI through Replit AI Integrations to generate replies. Please do not share sensitive information. Chat history is held temporarily in your browser's memory and clears when you reload the page; we do not save it to our application database. AI replies can be incorrect. Contact hello@tablesupport.com if you need confirmation from our team.
Information we collect:
- Website analytics: we use PostHog to understand how visitors use tablesupport.com (pages viewed, clicks, approximate location, device/browser). This may involve cookies.
- Error monitoring: we use Sentry to capture technical error reports so we can fix problems. This may include limited technical data about your device and the error.
- Enquiries: if you contact us (WhatsApp, our enquiry form, phone or email) we collect the details you provide (such as name, business, phone number and email) to respond and provide our service.
- Call handling (customers of our business clients): when our AI answers calls on behalf of a business, call details and booking, appointment or enquiry information are processed to deliver the service.
- Call recording and transcription: calls handled by the service may be recorded and transcribed by TableSupport and voice AI providers acting on our behalf, so that bookings, appointments and enquiries can be processed and so we can improve the quality of the service.
Who we are: TableSupport LTD (“TableSupport”, “we”, “us”), Glasgow, UK. Contact: hello@tablesupport.com
Our role: For visitors to this website and for sales enquiries, TableSupport LTD is the data controller. For calls, bookings and messages handled on behalf of a business customer, that business is the controller and TableSupport LTD acts as its processor, under its written agreement with us.
How we use it: to operate and improve the website and service, respond to enquiries, and provide booking, appointment and enquiry notifications to business clients. We do not sell your personal data.
Third parties we use: PostHog (analytics), Sentry (error monitoring), Vapi (voice AI call handling), Twilio (SMS), Stripe (payment processing for booking deposits), and Replit / Google Cloud Platform (website hosting and infrastructure). These process data on our behalf.
International data transfers: PostHog, Sentry, Vapi and Twilio are US-based processors, and personal data they process may be transferred to or stored in the United States.
Cookies: we use essential cookies to run the site, and analytics cookies (PostHog) only where you have consented via our cookie banner. You can withdraw consent at any time.
Your rights (UK GDPR): you can request access to, correction of, or deletion of your personal data, and object to certain processing. Email hello@tablesupport.com to make a request. You can also complain to the UK Information Commissioner's Office (ico.org.uk).
Data retention: we keep personal data only as long as needed for the purposes above or as required by law.
How long we keep data: Call records: 12 months. Bookings: 24 months (bookings that included a deposit are kept for accounting purposes with the guest's name, phone number and email removed). Guest notes: deleted if not updated for 24 months. Call recordings may also be held by our voice provider for a limited period.
Contact about your data: To ask about your data, email hello@tablesupport.com.
Changes: we may update this policy; the “last updated” date shows the latest version.